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Odor Report

Please provide contact information and details of the odor(s) you are currently experiencing.

Contact Information

Name

Phone Number

Email

Odor Location (Address or Nearest Intersection)

Street #

Direction

Street Name or Intersection

City

Zip

Preferred Method of Contact

Call
Email

*Required fields

Odor Report

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Is the source of the odor indoor or outdoor?*

Please take a moment to determine if the odor source is internal to your residence / building (i.e. toilet, sink) or if it is external (i.e. street drain, MSD facility).

Inside the residence/structure Outdoor source

Outside the residence/structure Indoor and outdoor source

Inside and outside the residence/structure

*Required

Odor Report

For Internal odors, MSD suggests you follow the Water Environment Federation Guidelines

Water Environment Federation Guidelines

Please seek professional help if you are unable to safely investigate the odor issue(s) internal to your home.

1. Maintain Water in Traps

Ensure these traps always have water in them.

• Run Water Regularly: Pour water down infrequently used drains to keep the traps filled.

2. Check for Leaks and Seals

Inspect your plumbing fixtures for any signs of leaks or damaged seals.

• Toilet Seals: Ensure the wax ring at the base of your toilet is intact. If you notice any leaks or odors, it might need replacing.

• Sink and Drain Seals: Check for any gaps or cracks around sinks and drains. Use silicone caulk to seal any openings.

3. Clear Vent Pipes

Vent pipes allow sewer gases to escape outside. Ensure they are not blocked.

• Inspect Regularly: Check for obstructions like leaves, bird nests, or debris.

• Professional Help: If you can’t safely access the vent pipes, hire a professional to clear them.

4. Clean Drains

Regularly clean your drains to prevent clogs and buildup:

• Baking Soda and Vinegar: Pour a mixture of baking soda and vinegar down the drain, followed by hot water.
This can help clear minor clogs and reduce odors.

• Drain Snake: Use a drain snake to remove debris from the drain. For severe clogs, consider professional drain cleaning services.

Adapted from The Water Environment Federation’s guide, “Odor Emissions and Control for Collection Systems and Water Resource Recovery Facilities” (MOP 25, Second Edition)

If you are still experiencing odors after performing these steps, and would like to request a follow-up, please check the box below before submitting.

Request Follow-up

Odor Report

Please provide contact information and details of the odor(s) you are currently experiencing.

Contact Information

Odor Location (Address or Nearest Intersection)

Preferred Method of Contact

Odor Report

Is the source of the odor indoor or outdoor?*

Odor Report

For Internal odors, MSD suggests you follow the Water Environment Federation Guidelines

Water Environment Federation Guidelines

Odor Report

Where do you think the odor is coming from?*

Odor Report

How would you describe the smell?*

Odor Report

How strong is the odor?*

Odor Report

Please provide any additional information pertaining to the odor

Odor Report

Thank you for contacting us about your concern!

Confirmation of your submittal has been sent to the email provided.

Odor Report

Please provide contact information and details of the odor(s) you are currently experiencing.

Contact Information

Odor Location (Address or Nearest Intersection)

Preferred Method of Contact*

Odor Report

Is the source of the odor indoor or outdoor?*

Odor Report

For Internal odors, MSD suggests you follow the Water Environment Federation Guidelines

Water Environment Federation Guidelines

Odor Report

Where do you think the odor is coming from?*

Odor Report

How would you describe the smell?*

Odor Report

How strong is the odor?*

Odor Report

Please provide any additional information pertaining to the odor

Odor Report

Thank you for contacting us about your concern!

Confirmation of your submittal has been sent to the email provided.

Preferred Method of Contact